Understand exactly how AI escalations reach your agents and how sessions flow back to workflows.
Message arrives from any channel
Automated agent processes request
Confidence below threshold or explicit trigger
Handoff lands in shared inbox instantly
Agent handles with full AI context
Session returned to AI automation
Built for operations teams managing AI escalations at scale.
Agents see AI summaries, workflow traces, and escalation reasons — not just the conversation.
Unlike generic helpdesks, our platform exposes the full AI execution context so agents resolve issues faster.
See exactly why the bot chose to escalate. Low confidence triggers a human handoff automatically.
Trace every node the AI traversed before handing off. Understand context instantly.
All bot-collected data — name, plan, issue type — presented to the agent before they say hello.
Tagged reason codes: sentiment drop, keyword trigger, or explicit user request to talk to a human.
Full conversation history between user and AI preserved and surfaced in the agent's panel.
AI-generated reply suggestions based on workflow context and customer data, reviewed by the agent.
Link your Innossistai Builder workspace with your Human Agent Platform using a single API key. Escalations, workflow context, and session data flow automatically.
Role-based access, intelligent routing, and structured teams for any support scale.
Handle AI escalations from every channel in a single unified inbox.